At Our Heroes United, we strive to ensure your complete satisfaction with your purchases. If for any reason you are not entirely satisfied with your order, we’re here to help. Please review our return policy below to understand how we can assist you in processing returns:

1. Eligibility for Returns:

   • Items must be returned within 3 days of receipt.
   • Items must be unused, undamaged, and in the original packaging.
   • Any items marked as non-returnable or final sale will not be eligible for return.
   • Personalized/customized items may not be eligible for return unless they arrive damaged or defective.
     
     

2. Initiating a Return:

   • To initiate a return, please contact our team at our contact page to obtain a return authorization.
   • Please provide your order number, the item(s) you wish to return, and the reason for return.
   • Our customer service team will guide you through the return process and provide instructions for returning the item(s).
     
     

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
   • We recommend using a trackable shipping method to ensure safe and timely return delivery.
   • Shipping costs are non-refundable unless the return is due to an error on our part.
     
     

4. Refund Process:

   • Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s).
   • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
   • Please note that it may take some time for your bank or credit card company to process the refund and post it to your account.
     
     

5. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange.
   • Exchanges are subject to availability. If the desired item is not available, a refund will be issued for the returned item(s).
     
     

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
   • We may require photographic evidence of the damage or defect to expedite the resolution process.
     
     

7. Non-Returnable Items:

   • Certain items may not be eligible for return, including but not limited to:
     • Perishable goods
     • Gift cards
     • Downloadable software or digital content
       
       

8. Policy Changes:

   • We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

By making a purchase on our website, you agree to abide by the terms and conditions of our return policy outlined above.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team for assistance. Thank you for shopping at Our Heroes United!